Complaints Procedure

At Smarta Reductions we do our best, so that things go as smoothly as they can for you. But if something goes wrong, and you want to make a complaint, we want to hear about it so that we can fix it for you.

 

STEP 1

Contact us and let us know what has happened and what you want us to do to put it right. Either call us on 01752875100 or email us at: info@smartareductions.co.uk

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STEP 2

We’ll work with you to resolve the matter as quickly as we can.

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STEP 3

We will let you know what we can do to resolve your issue and the timescale of which we expect to complete it – this is usually 15 working days.

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STEP 4 OMBUDSMAN SERVICES

If we can’t agree on a way forward, you have the option to contact the Ombudsman. You’ll need a deadlock letter from your supplier or a query open for 8 weeks before you can contact them.  They’ll carry out a free, independent investigation on your behalf. They are impartial and their service is free to consumers.

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Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF

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Phone: 0330 440 1624

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Email: enquiry@ombudsman-services.org

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We’ll keep you updated throughout and promise that we’ll work as efficiently as we can to bring the matter to an end for you and will only close your complaint once we know you’re happy with the outcome